| 50 one min. Tips for Recruiting Employees - Finding the Right People for Your Organisation |
| Accountability - Managing for Maximum Results |
| Behaviour Based Interviewing - Selecting the Right Person for the Job |
| Building & Closing the Sale - Proven Methods for Closing Sales |
| The Business of Listening - A Practical Guide to Effective Listening |
| Call Centre Success - Essential Skills for CSRs |
| Calming Upset Customers Staying Effective During Unpleasant Situations |
| Clear & Creative Thinking - your Key to Working Smarter |
| Coaching & Counselling - A Practical Guide for Managers and Team |
| Creative Collaboration - Simple Tools for Inspired Teamwork |
| Creative Decision Making - Using Positive Uncertainty |
| Critical Thinking - Strategies for Decision Making |
| Effective Presentation Skills - A Practical Guide to Better Speaking |
| Fat Free Writing - Business Writing for the Information Age |
| Finding your Purpose - A Guide to Personal Fulfilment |
| Goals & Goal Setting - Achieving Measured Objectives |
| High Performance Hiring - Selecting the Best |
| Making the most of being Mentored - How to Grow From a Mentoring Partnership |
| Making your message memorable - Communicating Through Stories |
| Networking for Success |
| Office Management - A Productivity and Effectiveness Guide |
| Personal Time Management |
| Preparing for the behavior-based interview - How to Get the Job You Want |
| Professionalism in the office - Proven Techniques for Administrators, Secretaries & Coordinators |
| Project Management - Practical Tools for Success |
| Recruiting for High Performance - Attracting the Best |
| Retaining your employees - Using Respect, Recognition and Rewards for Positive Results |
| Team Building - An Exercise in Leadership |
| Winning the Inner Game of Selling - How Sports Psychology Turns Ordinary Salespeople Into Extraordinary Salespeople |
| Working Together - Succeeding in a Multicultural Organization |
| 50 one min. Tips for Retaining Employees - Building a Win-Win Environment |
| 50 one min. Tips to Better Communication - A Wealth of Business Communication Ideas |
| Achieving Consensus - Tools and Techniques |
| Achieving Life Balance - Taking Action for a Better Life |
| The Art of Communicating - Achieving Interpersonal Impact in Business |
| Attitude - Your most Priceless Possession |
| Business Etiquette & Professionalism - Your Guide to Career Success |
| Coaching for Development - Skills for Managers and Team Leaders |
| Communicating with Employees - Improving Organizational Communication |
| Conducting a Needs Analysis |
| Coping with Workplace Change |
| Customer Service in the Information Age - A Common Sense Approach to High-Tech help |
| Delegating for Results - An Action Plan for Success as a Manager |
| Developing as a Professional - 50 Tips for Getting Ahead |
| Developing Instructional Design - A Step-by-step Guide to Success |
| Developing Positive Assertiveness - Practical Techniques for Personal Success |
| Developing Self-Esteem - A Guide for Positive Success |
| Dynamics of Diversity - Strategic Programs for Your Organization |
| Effective Performance Appraisals - A Practical Guide |
| Effective Sales Management - How to Build a Winning Sales Team |
| Empowerment - Building a Committed Workforce |
| Excellence in Supervision - Essential Skills for the New Supervisor |
| Face to Face Communication - Making Human Connections in a Technology-Driven World |
| Improving Peer Relationships - Achiving Results Informally |
| Keyboarding A to Z |
| Leadership Skills for Woman - Achieving Impact as a Manager |
| Leading Honourably - 50 Tips for Effecting Positive Change |
| Learning to Lead - An Action Plan for Success |
| Making Humour Work - Take Your Job Seriously and Yourself Lightly |
| A Manager's Guide to OSHA - What Every Manager Should Know |
| Managing Change at work - Leading People Through Organizational Transition |
| Managing Disagreement Constructively - Conflict Management in Organizations |
| Managing Negative People - Strategies for Success |
| Managing Personal Change - Moving Through Personal Transition |
| Memory Skills in Business - Basic Techniques for Memory Improvement |
| Mentoring - How to Develop Successful Mentor Behaviours |
| New Employee Orientation - Bringing People On Board Successfully |
| On-the-Job Training - Preparing Employees for Success |
| Organising Your Work Space - A Guide to Personal Productivity |
| Partners in Performance - Successful Performance Management |
| Plan Your Work / Work your Plan - Secrets for More Productive Planning |
| Preparing for Your Interview - Getting the Job You Want |
| Quality at Work - A Personal Guide to Professional Standards |
| Quality Customer Service - How to Win with the Customer |
| Rapid Team Deployment - Building High-Performance Project Teams |
| Risk Taking - A Guide for Decision Makers |
| Self-Empowerment - Getting What You Want From Life |
| Sexual Harassment in the Workplace - A Guide to Prevention |
| Successful Career & Life Planning - The Systems Thinking Approach (SM) |
| Successful Negotiation - Effective "Win-Win" Strategies and Tactics |
| Surviving Information Overload - How to Find, Filter and Focus on What's Important |
| Thinking On Your Feet - Tools to Communicate Clearly and Convincingly |
| Training Managers to Train - Developing Diverse Talents |
| Training Methods That Work - A Handbook for Trainers |
| Virtual Teaming - Breaking the Boundaries fo Time and Place |
| Winning at Human Relations - How to Keep from Sabotaging Yourself |
| Working in Teams - A Team Member Guidebook |
| Writing & Implementing a Marketing Plan - A Guide for Small Business Owners |
| Writing that Sells - Persuading Others to Buy Your Ideas |
| Your First Thirty Days - Building a Professional Imaging in a New Job |
| Telephone Skills A to Z |
| Putting Diversity to Work (pdf Only) |
| Disaster Preparedness (pdf Only) |
| Conflict Management - Resolving Disagreements in the Workplace |
| Stress Management - Strategies for Emotional Fitness |
| Writing Business Proposals and Reports - Key Strategies for Success |
| 50 one min. Tips for Trainers - A quick and Easy Guide |
| Accounting Essentials - Managing by the Numbers |
| Better Business Writing - Techniques for Improving Correspondence |
| Beyond Customer Service - Effective Programs for Retaining Your Customers |
| Coaching Skills for Leaders - Helping Others Reach Their Potential |
| Communication Skills for Leaders - Delivering a Clear and Consistent Message |
| Coping with Workplace Grief - Dealing with Loss, Trauma and Change |
| Creating Rapport - Using Personal Power to Influence Without Control |
| Creativity in Business - A Practical Guide for Creative Thinking |
| Customer Satisfaction - Practical Tools for Building Important Relationships |
| Delegation Skills for Leaders - An Action Plan for Success as a Manager |
| Effective Meeting Skills - A Practical Guide for More Productive Meetings |
| Emotional Intelligence Works - Developing "People Smart" Strategies |
| Ethics in Business - A Guide for Managers |
| Feedback Skills for Leaders - Building Constructive Communication Skills Up and Down the Ladder |
| Giving and Receiving Feedback - Building Constructive Communication |
| Influence - The Formula for Success |
| Managing Stress for Mental Fitness |
| Meeting Skills for Leaders - A Practical Guide for More Productive Meetings |
| Motivating at Work - Empowering Employees to Give Their Best |
| Negotiation Basics - Win-Win Strategies for Everyone |
| The New Supervisor - Stepping Up with Confidence |
| Process Improvement - Enhancing Your Organization's Effectiveness |
| Sarbanes-Oxley - What Corporate Employees Need to Know |
| Successful Lifelong Learning - Ten Tactics for Today and Tomorrow |
| Telephone Courtesy & Customer Service |
| Retail Workbook 1 - Get to Know Your Customer |
| Retail Workbook 2 - Meet Your Customers' Needs |
| Retail Workbook 3 - Build a Continuing Relationship |
| Retail Workbook 4 - Go the Extra Mile |
| Retail Workbook 5 - Explaining Features and Benefits |
| Retail Workbook 6 - Building the Sale |
| Retail Workbook 7 - Closing the Sale |
| Retail Workbook 8 - Completing the Sales Transaction |
| Retail Workbook 9 - Preventing Loss |
| Retail Workbook 10 - Promoting Safety |
| Retail Workbook 11 - Stocking the Shelves |
| Retail Workbook 12 - Keeping Up Appearances |
| Coping with Workplace Change - Dealing with Loss and Grief |
| Go the Extra Mile - Features and Benefits |
| Making Live Training Lively - 50 Tips for Engaging your Audience |
| Change Management |
| Coping with Workplace Grief |
| E-mail Management |
| Influencing Others |
| Performance Management |
| Presentation Skills - a Practical Guide to better speaking |
| Risk Management |
| Sales training Basics |
| Time Management |
| Writing Persuasively |
| 80/20 Guide to Effective Presentations (pdf Only) |
| Accounting Cycle (pdf Only) |
| Marketing your Consulting or Professional Services (pdf Only) |
| Achieving Results - Four strategies to Off-the-Chart excellence (pdf Only) |
| Event Planning for Everyone (pdf Only) |
| Facilitation Skills for Team Leaders (pdf Only) |
| Financial Analysis - The Next Step (pdf Only) |
| Handling the difficult Employee (pdf Only) |
| Managing Quality Customer Service (pdf Only) |
| The New Supervisor - Stepping up with confidence (pdf Only) |
| Problem Solving for Teams (pdf only) |
| Starting your new Business (pdf Only) |
| Understanding Financial Statements (pdf only) |
| Writing Effective Email (pdf only) |
| Delivering Effective Training |
| Successful Strategic Planning |
| Telemarketing |
| Direct Marketing Techniques |
| For Details and Prices on these Manuals: click here |
